FAQs
We want your experience with Neighborhood Nectar™ to be as sweet and smooth as our honey. Here are answers to the questions we hear most often:
Orders & Shipping
Do you ship worldwide?
At the moment we only ship across the United States. International shipping will be announced soon.
Where do you ship from?
All orders are prepared and shipped directly from our Georgia facility, where our honey is harvested and bottled.
How long will it take to receive my order?
Most orders arrive within 7–10 business days. During high-demand periods it may take up to 2–4 weeks. Tracking details will be sent as soon as your order ships.
What if I don’t receive my order?
If your package has not arrived within 30 days of shipping, please contact us at hello@neighborhoodnectar.store and we’ll make it right.
Payments & Refunds
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as Shop Pay, Apple Pay, and PayPal.
When will my order be processed?
Orders are processed Monday through Friday, usually within 1–3 business days. Once shipped, you’ll receive a tracking number by email.
When will I receive my refund?
Refunds are typically processed within 5–7 business days after we receive your return. Depending on your bank, it may take a few extra days to appear in your account.
Returns & Exchanges
Can I change or cancel my order?
We process orders quickly, but if you need to make changes or cancel, please email us within 12 hours of placing your order. After that, your order may already be on its way. If so, you can return it once it arrives.
How do I return an item?
If you’d like to return an order, please contact us within 14 days of receiving your package. Returns must be unopened and in their original condition.
What if the item I received is damaged or incorrect?
We’re very sorry about that. Please email us with your order number, photos, and details, and we’ll send a replacement or issue a refund right away.